FAQ

1. Do I need an account to purchase from Runescapegold-money?

Yes, you need to have an account to purchase from us. Not only does it save your time on your subsequent visits, but also it allows you to gain membership rewards, receive coupons, and gain access to a multitude of other valuable products and services. Each time you make a Runescape Gold purchase on Runescapegold-money with your account, you earn points that will result in automatic discounts on future orders. So register now and start leveling up your points.

2. Why does the price of currency changes all the time?

Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

3. Why do I have to send money first? How do I know you will uphold your part of the transaction?

Since Runescapegold-money conducts thousands of transactions per day, we require the client to send payment before we complete delivery. As in nearly every service industry worldwide, superb reputation and a standard of excellence guarantee a safe and speedy delivery.

4.Is there any sort of discount I can get on a regular basis?

Although we do reward our long time and frequent clients, we have shaved our prices down the edge to remain competitive. Additionally, our prices are scaled so that the more one chooses to buy, the better the price becomes

5. What is a coupon number? How do I get a coupon from Runescapegold-money?

Coupons are generally awarded to long time customers or clients with an excellent order history with Runescapegold-money.

6.What should I do if the Live Help is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.

7. Live Help is on, but no one seems to be answering.

Under such situation, we urge you to hold cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.

8. How can I check my order status?

You can check your order status by simply logging on to our live help to consult our customer service and we will check your status in the first time.

9.Is this business safe and legal?

The Runescapegold-money has conducted business for over 4 years, and served hundreds of thousands of customers. We conduct thousands of transactions per day, and we are adding new games to our roster every month. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

10. Why does my order require telephone verification?

The reasons you may want to know as follows:

1) There may be something wrong with your order. For example, you purchase gold on wrong Server or you input a wrong character.

2) For fast delivery, we may need you to be online in different time to trade currency with us. If it happens that you were not online, we may choose to call you.

3) For large orders, we may take our clients benefit into account, such as prevent your credit card from being fraud or stop some strangers to hack your order without your permission.

4) To improve our service, we aspire after your advice and suggestion on our service by call our clients.